Automation·5 min read
Practical Workflow Automation
Automate the hand-offs, keep people on the decisions.
Draft article — pending editorial review.
Good automation removes waiting, not judgment. The most valuable workflows are often the dull ones: routing a report, opening a ticket when a threshold is crossed, collecting an approval.
Each automated step should have a clear trigger, a defined scope, and an owner. Consequential actions deserve an explicit approval step.
When automations are visible and reversible, teams adopt them. When they are opaque, teams route around them.